All a company can do is try to make up for unforeseeable problems as they arise, and this is exactly what 1-800-PACK-RAT did.
But no moving company can guarantee nothing will go wrong. Would it have been better if everything had gone according to schedule? Of course. As a result, Scott had to purchase extra food and cleaning supplies while waiting for their container, and they spent the interim sleeping on an air mattress and using a Yeti cooler as a makeshift table.īut, like we said, 1-800-PACK-RAT lowered its price to make up for the late delivery, which displays an impressive commitment to customer satisfaction rather than bottom-line profit. However, because of truck failures and communication breakdowns at 1-800-PACK-RAT’s California facility, the delivery took nine more days than originally planned.
#1800 packrat driver app login drivers
The company’s call center employees and delivery drivers were helpful and professional, and the customer service staff at the facility in Virginia was especially communicative. Most of 1-800-PACK-RAT’s customer service was positive. It’s also worth mentioning that Scott’s original quote included a limited time 10% booking discount, so he was able to capitalize on 1-800-PACK-RAT’s generous discounts which we’ve often praised the company for. The bottom line is that 1-800-PACK-RAT’s pricing was honest as well as the best available. That said, it is nice to see that 1-800-PACK-RAT didn’t charge them more than the original quote, which is unfortunately all too common in the moving industry. So, even though Scott paid less than their original quote, it was mostly to make up for bad service or to properly charge for services they actually used. The original quote included one month of rental time, which was waived because Scott and Jaimie didn’t need it. The remaining price reduction came from a waived service. However, $450 of this price reduction is because Scott’s delivery was nine days late. 1-800-PACK-RAT’s final price for Scott’s move ended up being $600 cheaper than the original estimate, which at first seems like a dream come true.
0 kommentar(er)
